Resources for Administrators : CMS

Resources for Administrators

Complete How-To Guide

A complete walk through of everything you need to know about your CMS Account!

Thu, 28 Apr, 2022 at 10:45 AM

FAQ - My import was successful, why can't I find the users via the Worker Search?

When an Import is successfully completed, please allow up to 1 hour for the results of the Worker Search functionality to update. If you can not locate ...

Mon, 19 Nov, 2018 at 2:41 PM

FAQ - I created a new user instead of selecting an existing one, and now there are duplicate accounts.

If the information imported via the "Upload Course Completion" section of your CMS Account matches existing information, you'll be given the o...

Mon, 19 Nov, 2018 at 2:51 PM

FAQ - The CSV file I'm importing has the incorrect data - what do I do?

If the information being uploaded via the "Upload Course Completion" section of your CMS Account is incorrect, please refer back to the original C...

Mon, 19 Nov, 2018 at 2:54 PM

FAQ - I thought I had completed the import, but none of the users are showing up?

To finalize a CSV Course Completion import, once all users included in the file have been matched with existing users or new accounts have been created for ...

Mon, 19 Nov, 2018 at 3:03 PM

FAQ - How do learners submit link account requests

The URL for link account request is: https://cms.bluedrop.io/client/link-account/ To submit a link account request the learner must have the following i...

Tue, 1 Dec, 2020 at 1:22 PM